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About KasturiAssist

A next-generation IT Service Management (ITSM) solution.

KasturiAssist is a comprehensive IT Service Management Software, designed to monitor, track, and manage IT assets of startups, SMEs, and enterprises, and MNCs. The software is tailored to cater to all your IT infrastructure management needs and operations, giving real-time insights into incident tracking, change management, service requests, asset & inventory management, and user activities and tickets management.

Mission & Vision

At KasturiAssist, our mission is to provide an all-in-one ITSM solution that empowers organizations with seamless execution of inventory management, incident tracking & management, asset monitoring, and robust reports analysis. The software centralizes core functions, enabling vendor management, service requests, scheduled maintenance, and material reservations to get effectively streamlined.

Our vision is to empower startups, SMEs, and enterprises with advanced IT assets and stock management software. It allows users to streamline the use of IT assets without any delay in operations. We aspire to be a reliable IT Service Management partner helping enterprises to foster innovation and productivity.

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A Smart Way for Incident, Asset, and
IT Infrastructure Management

Inventory Management

Inventory
Management

Dashboard: Real-time insights into stock levels, material reservations, and approvals.

Vendor Management: Simplified vendor tracking with comprehensive records and 8-character vendor codes.

Stock Management: Automate stock additions and ensure material availability through features like stock racks and location tags.

Incident Management

Incident
Management

Incident Management: Manage service requests and incidents efficiently with centralized tools.

Reports: Advanced reporting capabilities to analyze and track resolutions, exportable in Excel format.

Employee and Client Management: Comprehensive tracking of employee roles and client interactions.

Experience seamless IT service management with KasturiAssist

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IT Infrastructure/Asset Management

IT Infrastructure/
Asset Management

General Tracking: Monitor hardware, serial numbers, asset descriptions, and locations.

Financial Oversight: Track purchase details, cost centers, and warranty expirations.

Depreciation and Disposal: Automate depreciation values and manage asset disposals with ticket history.

Activities and Maintenance: Maintain detailed logs of service requests, change history, and maintenance schedules.

Ticket Tracking & Service Request

Ticket Tracking &
Service Request

Centralized Ticket Management: Organize and monitor all service requests and incidents in one place.

Real-Time Status Updates: Stay informed about the progress and resolution of tickets.

Priority Assignment: Assign and manage tickets based on priority for faster resolutions.

Service Request Tracking: Track and process service requests efficiently to enhance customer satisfaction.

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