Centralized Ticket Tracking
Log every customer request in a single, easy-to-access platform, preventing missed queries.
Read more >>Why Choose KasturiAssist?
Ticket Assignment & Prioritization
Assign tickets to the right personnel based on skillset, availability, and workload.
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Automated Notifications to Concerned Parties
Customers receive timely updates on ticket progress and resolution status.
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Customer Communications History
Enables engineers and consultants to access past interactions instantly.
Read more >>Dashboard & Reports
KasturiAssist’s dynamic dashboard provides a real-time overview of key metrics, including call status, call ageing, pending calls for spare parts, and overall productivity. Track calls received, calls closed, and pending tasks efficiently. With instant visibility into performance and call progression, the dashboard enables seamless monitoring, helping you stay ahead of your service goals.
KasturiAssist's powerful reporting tools empower users to create and upload incidents, export data to Excel/PDF, and access comprehensive insights. With advanced search and filter options such as date wise, keyword, priority, AMC, client, engineer, and status, users can easily tailor reports to their needs. This flexibility helps users with knowing the complete status of the incident in real-time.
SuperAdmin, Admin, Customer and Engineer Login available
Asset Management
Track, manage, and optimize IT assets throughout their lifecycle. Gain complete control over hardware, financials, contracts, and maintenance to enhance operational efficiency.
General
Track asset condition, status, and priority to ensure optimal utilization.
Financial
Record purchase details, cost center, and PO information for accurate financial tracking.
Disposal
Ensure compliance with disposal policies through systematic tracking.
Depreciation
Track asset depreciation values over time for financial planning.
Contracts
Maintain vendor and support group information for seamless contract management.
Activities
Access incident, service request, and change history for each asset.
Advanced Inventory & Store
Management
KasturiAssist's comprehensive management systems streamline operations across inventory, store, and vendor management. With real-time visibility into spare parts and resources, engineers can quickly verify stock levels and reserve materials, ensuring prompt troubleshooting and issue resolution. The system automates stock addition, supports Excel uploads, and maintains accurate records for informed decision-making. It also enhances security, tracks stock usage, and generates detailed reports, while simplifying vendor registration and product management, ensuring smooth supplier relationships and efficient inventory handling.
KasturiAssist - Your Complete ITSM Solution
Managing IT services can be complex, especially when dealing with unorganized tickets, delayed resolutions, and inefficient workflows. KasturiAssist streamlines IT operations by centralizing service requests, automating workflows, and ensuring seamless issue tracking for faster resolutions.
Beyond service management, KasturiAssist provides complete asset tracking, monitors depreciation, and ensures regulatory compliance, helping businesses maintain IT efficiency with accuracy and transparency.
Streamlines
Ticket Resolution
to boost service efficiency.
Improves Customer
Satisfaction
by ensuring timely support.
Enhances Team
Productivity
with smart automation.
Provides
Data-Driven Insights
to optimize IT resource.
Frequently Asked Questions
How is KasturiAssist beneficial for my organization? 
KasturiAssist enhances IT operations by automating workflows, centralizing service requests, and improving ticket resolution times. It also offers asset tracking, inventory management, and compliance monitoring, ensuring seamless IT service management with improved efficiency and reduced downtime.
Can I monitor inventory/stock with the software?
Yes, KasturiAssist includes a comprehensive Inventory Management System that provides real-time visibility of spare parts and stock levels. Engineers can track, request, and manage inventory, ensuring smooth operations without delays due to stock shortages.
Does KasturiAssist support asset management?
Absolutely! KasturiAssist allows businesses to track IT assets, monitor depreciation, manage contracts, and schedule maintenance. It ensures better control over IT investments and enhanced lifecycle management.
Can I generate reports and analyze IT performance?
Yes, KasturiAssist provides customizable reports with advanced search and filter options. Users can analyze ticket trends, asset utilization, resolution times, and service efficiency to make data-driven decisions.
Does the software support automation for ticket management?
Yes, KasturiAssist helps reduce response times, improve team productivity, and ensure faster issue resolution.
Is KasturiAssist suitable for organizations of all sizes?
Yes, whether you're a small business or a large enterprise, KasturiAssist scales as per your IT service needs, offering flexible configurations and integrations for seamless IT management.
