Centralized Ticket Tracking
Ensure that every customer request is addressed with an easy-to-access platform, enhancing their experience.
Read more >>Why Choose Kasturi Assist?
Ticket Assignment & Prioritization
Ticket assignment and management becomes feasible, leading to smart task management.
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Automated Notifications to Concerned Parties
Let customers get updates on ticket status and resolution progress.
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Customer Communications History
Transparent ticket history and easy resolution with team collaboration.
Read more >>Dashboard & Reports
Kasturi Assist’s comprehensive dashboard offers a real-time overview of essential metric, including inventory and ticket management, call status, ticket status, progress on query resolutions, and overall productivity. Concerned stakeholders, such as, customers, engineers, and team, get instant visibility into performance and overall updates, helping customers get effective solutions.
The platform allows users to raise tickets/queries, upload incidents, and transfer data in Excel/PDF format. Kasturi Assist, additionally, provides filter options like date wise, keyword, priority, AMC, client, engineer, and status, allowing users to filter data based on their requirements. The comprehensive software provides flexible solutions with transparency and real-time support.
Super Admin, Admin, Customer, and Engineer logins available
Asset Management
Track, monitor, and manage IT infrastructure and assets with complete transparency and ease. Enhance operational efficiency with efficient asset management.
General
Monitor IT assets, track status, and prioritize optimal utilization.
Financial
Track purchase history and overall details with complete transparency and accuracy
Disposal
Ensure compliance with disposal policies through systematic tracking.
Depreciation
Easily track asset depreciation values for better financial planning.
Contracts
Contract management becomes hassle-free by efficient coordination with vendors.
Activities
Manage incident, service request, and overall details for each assigned IT asset.
Advanced Inventory & Store
Management
Kasturi Assist is a comprehensive IT service management software that streamlines inventory, store, and vendor management. Engineers and concerned team can easily get visibility into stock levels, raised customer queries, solutions to work on, and coordination required from peers. It makes the troubleshooting and issue resolution much easier. The platform also provides real-time details into inventory and updates that can be exported in Excel and PDF format, enabling smooth supplier relationships and efficient inventory handling.
Kasturi Assist - Your Complete ITSM Solution
Traditional/manual IT service management leads to unorganized tickets, delayed resolutions, and inefficient workflows. The process becomes complex for businesses, increasing the demand for smart IT service management software. Kasturi Assist streamlines IT operations efficiently with smart customer queries management, automating workflows, incident tracking, and inventory management, providing them with faster resolution. Kasturi Assist helps businesses enhance IT efficiency with accurate asset tracking and flexible compliance management.
Streamlines
Ticket Resolution
to boost service efficiency.
Improves Customer
Satisfaction
by ensuring timely support.
Enhances Team
Productivity
with smart automation.
Provides
Data-Driven Insights
to optimize IT resources.
Frequently Asked Questions
How can my business get benefits from Kasturi Assist? 
Kasturi Assist streamlines IT operations which majorly includes incident tracking, ticket management, automating workflows, resolving customer queries, and improving overall resolution times. The inventory management, compliance monitoring, and management of overall IT infrastructure become seamless with Kasturi Assist.
Can Kasturi Assist monitor inventory?
Kasturi Assist can efficiently manage inventory with real-time visibility and details, providing complete information to users, engineers, and concerned stakeholders.
Is it capable of managing IT assets?
Absolutely! Kasturi Assist ensures businesses track IT assets, manage contracts, and monitor overall process with accuracy and feasibility.
Does Kasturi Assist help in generating detailed reports?
Yes, users can get Excel/PDF reports of their queries along with filter options that get them complete track of their tickets and query status.
Does Kasturi Assist support ticket management?
Yes, Kasturi Assist helps reduce response times, improve team productivity, and ensure faster issue resolution.
Is Kasturi Assist suitable for organizations of all sizes?
Yes, businesses of all sizes, including SMEs and large enterprises can leverage Kasturi Assist according to their service requirements and enjoy seamless IT management.
